I hope that every thing goes smoothly for you when your order your jewellery from me but in case things go wrong here is everything you need to know about ordering, delivery and returns.
Terms and Conditions of Business and Delivery
On making a purchase you are agreeing to the terms and conditions set out on this page.
Each piece of jewellery is handcrafted using a wide range of materials, some of which are difficult to capture the colours perfectly on a web page; therefore you might find some very slight variation in colour when you receive your items. All measurements given are approximate.
All prices listed on the website are shown in UK pounds sterling.
The technical steps required to create the contract between you and us are as follows:
When you are ready to pay, proceed to checkout. You will be guided through the process of placing an order by a series of simple instructions on the web-site. By completing and submitting the electronic order form you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. We will send you an order acknowledgement email detailing the products you have ordered.
Non acceptance of an order may take place in the following circumstances:
- The product you ordered being unavailable from stock.
- Our inability to obtain authorisation for your payment.
- The identification of a pricing or product description error.
- You not meeting the eligibility to order criteria set out in the main Conditions of Use.
Bespoke items are those prepared to an express order of the consumer. The price for each bespoke item will be agreed with you at the time of ordering. A 50% deposit will be required when the order is placed with the balance to be paid prior to delivery.
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
Payments are processed through PayPal which accepts all major credit and debit cards. We only receive your contact details while all private information such as card details is kept within PayPal. You don’t need to sign up for an account but if you have one it can be used.
SHIPPING & DELIVERY
We aim to dispatch your item(s) within 2 working days of cleared payment. Please note, bespoke items may take two weeks or more to create and finish; timings will be discussed with you at the time of purchase. Delivery will be by Standard Post to UK Mainland addresses and is included in the product price. You can expect items to be delivered within 6 days of dispatch. We will not be liable for any loss or damage due to the late delivery of items. If you have not received your item within 7 working days of payment please contact us.
Deliveries to Europe and the Rest of the World
Currently Creations by Hands does not deliver products outside the UK Mainland.
RETURNS AND REFUNDS
We hope that you will be delighted with your purchase. However, if you are not entirely satisfied with the product(s) that you have chosen then under the Consumer Contracts Regulations 2014 you have the right to cancel your contract/order with us up to 14 days after receipt of your delivery. If you have been charged for the items, you will receive a refund for the price paid for the item(s) but this will exclude the cost of returning the items to Creations by Hands, which is your responsiblity.
Exclusions: This right does not apply to
- earrings, if the hygiene seal has been broken
- bespoke items/commissions, as these are custom made and these items may not be returned, unless damaged in transit.
If you wish to cancel your order, please provide us with notice in writing either by post, using the address provided on your invoice or via our contact page. This must be completed within 14 days of receipt of your delivery. All cancelled products must be returned to us within 14 days of your notification to cancel. All refunds will be issued by the same method that the original payment was taken and within 14 working days of receipt of the returned goods.
Cancelled items should be returned in the same condition that we supplied them to you and suitably packaged, to prevent damage in transit. If you do not return the items suitably packaged and they are damaged in transit no refund will be given.
All items remain the customer’s responsibility until they are received by us. It is therefore recommended that you use a tracking service or similar as we cannot accept liability for items lost or damaged in the post.
Please note that if you cancel a bespoke/custom piece we will not refund the deposit.
If you are returning items we will ask the reason why.
PRODUCTS AND DESCRIPTIONS
In the interests of safety always keep jewellery out of the reach of small children and babies as they may present a choking hazard or may cause accidental damage. All dimensions given are approximate.
All descriptive content, images, tools and workflows on this website are the copyright of Creations by Hands and any reproduction or manipulation of imagery or replication of intellectual property without the written consent of the owner is a breach that may result in legal action.